How to Resolve Withdrawal Issues: A Step-by-Step Guide

We understand that having trouble with a withdrawal can be frustrating. Don’t worry—we're here to help! Below are some common reasons why your withdrawal might not be processing and how you can resolve them.

Common Reasons for Withdrawal Issues:

1. Active Bonus: If you have an active bonus, your real money balance may be temporarily locked until you meet the bonus wagering requirements. Be sure to check your bonus status in your account.
2. Wagering Requirement: Bonuses and free spins must be wagered according to the terms and conditions. Additionally, deposited amounts must be wagered at least once before they become eligible for withdrawal.
3. Withdrawal Method: Withdrawals are processed back to the same wallet and in the same cryptocurrency used for deposits. Double-check that you're selecting the correct method for withdrawal.
4. Verification Required: For first-time withdrawals, account verification may be necessary. Please ensure that all required documents have been submitted and approved.
5. Withdrawal Limits: Your withdrawal request may be subject to certain limits based on the payment method, platform rules, or your account status. Check the withdrawal limits in your account settings.

What Can You Do?

If none of the above reasons apply, try these steps:

1. Log into your account and navigate to the ‘Wallet’ section.
2. Review available withdrawal methods and select your preferred option.
3. Follow the on-screen instructions to complete the withdrawal process.
4. Wait for processing—most withdrawals are processed within 24 hours, but this may vary based on the method chosen.

If you're still experiencing issues, our support team is always available to assist you. Feel free to reach out, and we’ll help ensure your funds are processed smoothly!